Terms & Conditions

Welcome! Thank you for being here and taking the time to read and agreeing to my website’s Terms and Conditions.

This website, www.robbizeck.com is owned and operated by:-
Robbi Zeck ABN 37 585 243 459

If you have any questions or need further information, please contact:

Robbi Zeck:-
e: [email protected]
p:  +61 3 53 31 32 54
m: PO Box 55N, Ballarat North 3350, Victoria Australia

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website, use these services or purchase these products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions By accessing or using any part of this website, you agree to be bound by the Terms and Conditions of these agreements. If you disagree with any part of the terms of the agreements, then you may not access the website or use the service.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.


GENERAL DISCLAIMER

On this website you will find information about Aromatic Kinesiology & Spirit in Practice workshops, Retreats & Aroma Tours, Blossoming Heart Institute online courses and blog posts for your interest and personal development.

The information contained in this website is for general information purposes only and is provided by Robbi Zeck at robbizeck.com. This information is provided solely to help you decide how her services and products may assist you.

While Robbi Zeck endeavors to keep the information up to date and correct, she makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.


MY RIGHTS AND RESPONSIBILITIES

My workshops, online courses, mentoring and books include heart-based processes, practices and experiences that can assist and support you in living your best life possible through making clear, informed life choices.

Robbi Zeck is not a medical practitioner and does not diagnose, prescribe or treat medical or mental health conditions. Please refer to a qualified medical health professional for help in this regard. Robbi Zeck does not claim to heal people, rather, she offers clients ways to support their own journey of change and self-empowerment.

If you have any questions about the services, training or materials offered by Robbi Zeck please ask before making your purchase!


VISITOR RESPONSIBILITIES

Please be aware that the generalised information Robbi Zeck provides is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed between you and Robbi Zeck when you utilise information provided on this website, regardless of whether the information is provided in writing, by video or some other format.

As a visitor to this website you are expected to exercise common sense and take appropriate care and responsibility for your own safety and wellbeing. Please make your own independent inquiries, research and informed decisions about whether the information provided here is suitable for your personal circumstances.

Testimonials and promised results are indicative of the success achieved by Robbi Zeck but they are not a guarantee that you will achieve similar results.

By using this website, you agree that robbizeck.com is not to be held liable for any decisions you make based on any of the services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold robbizeck.com liable for any actions you take nor can you hold her or any of her employees liable for any loss or costs incurred by you as a result of any guidance, advice, mentoring, materials or techniques used or provided by robbizeck.com

In no event will Robbi Zeck be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

All information on the website, in workshops and online mentoring calls is intended to assist you and does not in any way, nor is it intended to substitute professional, medical, mental, financial or legal advice. Results are not guaranteed and robbizeck.com takes no responsibility for your actions, choices or decisions.


DOWNLOADS

From time to time Robbi Zeck may offer downloadable material on the website. This material is for your personal use only and may not be used or sold commercially by you or anyone who gains access to it through you.

Robbi Zeck takes care to create materials that are safe for this website but she is not responsible for viruses or other damage which might occur as a result of downloading material from this site. Please take appropriate measures to protect yourself and your computer systems.


EXTERNAL LINKS

This website may display to external sites. Please take the time to familiarise yourself with the Terms and Conditions you find there. Robbi Zeck takes no responsibility for the content on these external sites. If you happen to notice any broken links please let us know, we truly appreciate such kindness…[email protected]


SPECIFIC COURSES OR PRODUCTS

Specific courses, products, retreats or tours offered for sale on this website may be subject to their own terms and conditions. These will be provided to you on enquiry or when you make a purchase.

If there is any inconsistency between this website’s Terms and Conditions and the specific Terms and Conditions of a product or service that I offer, then the Terms and Conditions for the product or service will prevail over any inconsistency found on this website.


SPECIFIC DISCLAIMER

This disclaimer relates to all Robbi Zeck workshops, retreats, Blossoming Heart online courses, mentoring sessions and book and card sales.


MY RESPONSIBILITY

My business services draw on my extensive experience as a naturopath, kinesiologist, aromatherapist, author and International workshop and retreat facilitator.

I am the creator of Aromatic Kinesiology, a unique aromatic training program, The Spirit In Practice – Creating Business on Purpose seminar and the Bali Women’s Retreat.

I take every care to provide valuable and accurate information that is relevant to your personal and professional goals however, I am not responsible for how you use that information.


YOUR RESPONSIBILITY

You should always use your own judgement regarding the relevance of information provided and rely on your own values, priorities, knowledge and research.

You should always seek independent advice should you have specific medical, legal and financial queries or, if you require other expertise in relation to services offered here.


SUITABILITY

I work with women who are desiring transformation and sustainable change. Ongoing mentoring sessions 1:1 take place if there is a compelling fit of values and vision.


INTELLECTUAL PROPERTY

COPYRIGHT NOTICE

This website and its contents are the copyright of robbizeck.com © 2000 – 2020.

All rights reserved. No work may be taken from this website and used without Robbi Zeck’s permission. Unless otherwise credited, all the materials, information and images are copyright of Robbi Zeck

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with the express written permission from Robbi Zeck, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system or use it in any way that is in competition with Robbi Zeck’s business.


TRADEMARKS

Aromatic Kinesiology ® is a registered trademark and used exclusively by Robbi Zeck and Aromatic Kinesiology ® Certified Facilitators worldwide.

The following services and products are registered trademarks used exclusively by Robbi Zeck:-
Blossoming Heart ®
Spirit in Practice ®
Love, Grace and Gratitude ®
Blossoming Heart Institute™ and Healing Through Heart Work™ are unregistered trademarks used exclusively by Robbi Zeck.
Aroma Tours ® is a registered trademark used exclusively by Robbi Zeck and Jim Llewellyn


PAYMENT TERMS
FORMS OF PAYMENT

Robbi Zeck uses the 3rd party payment platforms, Stripe and PayPal to process credit and debit card transactions.
By making a purchase from Robbi Zeck, you also agree to be bound by their respective Terms of Service.

For Australian clients, these are available here:-
https://stripe.com.au/legal
https://www.paypal.com/au/webapps/mpp/ua/useragreement-full

You are responsible for all transactions (one-time, recurring and refunds) processed through these methods. Robbi Zeck is not liable for loss or damage from errant or invalid transactions processed with your 3rd party account. This includes transactions that were not processed due to a network communication error or any other reason.

If you process a transaction, it is your responsibility to verify that the transaction was successfully processed.


SECURITY POLICY

To protect your personal information, Robbi Zeck takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, Robbi Zeck follows all PCI-DSS requirements and implements additional generally accepted, industry standards.

Robbi Zeck does not store client or customer credit card details.


CLIENT POLICIES

Refund & transfer policies depend on the product that you are purchasing. Please read the details carefully below and if you have any questions please contact:-
[email protected] or call + 61 3 5331 3254

Payment is required in full for online courses, online mentoring calls, book and card purchases and Blossoming Heart Urban Retreats. These purchases are non-refundable. If you are wondering if a product is right for you then please take your time to explore my offerings and make a clear and informed decision before purchasing.


CANCELLATION POLICY

Payment is required in full for all workshops/events with Robbi Zeck at the time of booking.

If cancellation occurs more than 30 days before a scheduled Aromatic Kinesiology or Spirit in Practice workshop then a refund of the full amount, less a $100 booking fee will be given. However, the participant may choose to transfer in full to the next available workshop without incurring the loss of the booking fee.

If your booking or cancellation occurs less than 30 days before a scheduled Aromatic Kinesiology or Spirit in Practice workshop, then the participant can transfer to the next available workshop less a $100 booking fee. No refund is available at this time.

No refund will be issued to those failing to join their workshop, nor for any services not utilized, nor for a partially completed workshop. Robbi Zeck also reserves the right to decline to accept or retain any person as a member of the workshop at her own discretion.

In the unlikely event that Robbi Zeck cancels the workshop, payment will be refunded in full.


DELIVERY

DIGITAL GOODS

Digital goods are delivered immediately. All digital purchases are non-refundable. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us at:- [email protected] We will do or best to assist you!


ONLINE MENTORING

Blossoming Heart Mentoring calls with Robbi Zeck are provided via Zoom. or Skype We will find a time that is mutually suitable. A link will be sent to you via email at the time of booking. To make the best use of our time together, ensure you are in a comfortable, private space so you can explore your next steps freely.

Blossoming Heart Mentoring calls are non-refundable. If you must cancel an appointment, please let me know at least 48 hours advance in writing. Missed appointments and late cancellations will not be rescheduled as this time has been reserved especially for you.

Robbi Zeck reserves the right to postpone your scheduled appointment if personal circumstances arise. Your appointment will be rescheduled for a time that is mutually suitable.

If you have any questions about my Mentoring programs please contact Robbi at:- [email protected]

Thank you! I look forward to connecting with you.


SHIPPING

Purchases of books and cards are sent by Australia Post with a tracking number. If your purchase does not arrive in a reasonable timeframe or for some reason it is lost in transit please contact us at:-
[email protected]

No refunds are available on book and card purchases.


CONSUMER GUARANTEES

MAJOR PROBLEM

If a client or workshop participant has a major problem, they are required to make every reasonable effort to make their concerns known to Robbi Zeck and she will do her very best to resolve the situation to the mutual satisfaction of all concerned.

If we are unable to negotiate a satisfactory WIN/WIN conclusion, the matter will proceed to formal mediation before a neutral third party.


JURISDICTION

This agreement and this website are subject to the laws of Victoria and of Australia. If there is a dispute between you and robbizeck.com that results in litigation then you must submit to the jurisdiction of the courts of Victoria Australia, no matter where you are in the world.